Fusion health check and optimisation
We review your setups, open issues and unused features, then give you a prioritised fix plan.
Oracle Fusion ERP Consulting and Support in the UAE
Innovage Cloud is an Oracle Partner that supports and improves Oracle Fusion Cloud ERP for companies already live on it in Dubai, Abu Dhabi and across the GCC. One team runs your application managed services, tests every quarterly update, and delivers the enhancements, integrations and reports your finance team keeps asking for.
- L1 to L3 support for Financials, Procurement, Projects and EPM
- Every quarterly update tested before it reaches production
- Enhancements, integrations and finance reports delivered on a schedule
- A planned handover from your current Oracle partner
ISO27001:2022DATA SECURITYISO 27001:2022
What Is Oracle Fusion ERP Support (AMS) ?
Oracle Fusion ERP support, also called application managed services (AMS), is the ongoing work that keeps Oracle Fusion Cloud ERP stable and useful after go-live. It covers user issues, configuration changes, quarterly update testing, integrations, reports and enhancements. Oracle runs the cloud service and fixes product bugs. Everything specific to your business sits with your AMS partner.
Who does what after go-live
| Area | Oracle Support | Your AMS partner (Innovage) |
|---|---|---|
| Cloud platform, uptime, patches | Yes | Monitors and raises service requests |
| Product bugs | Yes, through service requests | Reproduces, logs and follows up with Oracle |
| Your configuration and setups | No | Yes |
| User issues and how-to questions | No | Yes |
| Integrations, reports and extensions | No | Yes |
| Testing quarterly updates against your setup | No | Yes |
Is Your Fusion Support Slowing Finance Down?
If three or more of these sound familiar, a health check will show where the gaps are and what to fix first.
- Tickets wait days for a first response
- Quarterly updates break things you only find in production
- The same issues come back every month
- Your enhancement backlog keeps growing
- Finance still rebuilds reports in Excel every month
- Integration failures are found by users, not alerts
- Nobody documented your setup after go-live
- E-invoicing on Fusion has no clear owner
Oracle Fusion Consulting and Support, From One Team
For Financials, Procurement, Project Management and EPM. Our consulting makes Fusion do more, and our managed services keep it running.
Consulting
Make Fusion Do More for Finance
For teams that want more value from the Fusion system they already pay for.
Support
Application managed services (AMS)
Day-to-day support that keeps Fusion stable through every quarterly release.
L1 to L3 ticket support
Tickets triaged by priority and fixed at the root cause, so the same issues stop coming back.
Quarterly update testing
Release notes reviewed and your key flows regression tested in the two weeks before production updates.
Roles, security and SoD
User access, custom roles and segregation of duties maintained, so audits pass without last-minute fixes.
Integration monitoring
Alerts on failed OIC integrations, fixed before bank files, orders or invoices pile up for users.
Period close support
Priority cover during month-end and year-end close for General Ledger, Payables, Receivables and Assets.
Transition from another partner
A planned handover, with your setup documented in full and open tickets taken over on schedule.
Running Oracle E-Business Suite or a mixed estate? See Oracle Managed Services. Moving from EBS? See EBS to Fusion migration.
Where Clients Usually Start
Choose the situation closest to yours.
The challenge
“Users Raise Issues Every Day and We Need Someone Who Fixes Them Properly and Fast.”
How We Handle It
Our service desk triages every ticket by priority and our functional and technical consultants resolve it, from a stuck payment run to a user who cannot approve an invoice. We manage roles and segregation of duties, give priority cover during month-end and year-end close, and raise and follow up service requests with Oracle when the cause is a product bug.
From Handover to Continuous Improvement
Most clients move to us from another partner, so we plan the transition as carefully as the support itself.
UAE E-Invoicing, Handled Inside Your Fusion Setup
If you run Oracle Fusion, e-invoicing becomes part of everyday support. Invoices must flow from Fusion Receivables through your Accredited Service Provider as PINT-AE data on the Peppol network, with tax data reported to the Federal Tax Authority. Businesses above AED 50 million go live on 1 January 2027. We map the data, connect the ASP, test credit notes and corrections, and support it after go-live, as we already do for ZATCA on Fusion in Saudi Arabia.
Get e-invoicing support for FusionProof From Live Oracle Fusion Projects
ZATCA e-invoicing on Oracle Fusion
ZATCA Phase 1 and 2 compliance on Oracle Fusion through secure API integration, followed by 12 months of post-go-live support.
Read the case study
Oracle Fusion Redwood enablement
Redwood pages enabled and customised with Visual Builder Studio on a live Fusion system, without touching the core.
Read the case studyWhy Finance and IT Teams Choose Innovage
Our Oracle consultants in Dubai and India give you one accountable team that understands your finance processes and the technology behind them.
- 200+
- integrations delivered
- 150+
- Oracle extensions built
- 50+
- Oracle consultants
Industries we support: construction and contracting, engineering and trading, banking and financial services, fleet and equipment rental, retail and distribution, holding groups.
Book a Fusion ERP health checkOracle Is Our Core Work
Fusion, OCI and Oracle integration every day, not one product among many.
Finance and Technical Experts on One Ticket
Functional consultants and OIC, APEX and VBCS developers fix issues together.
On-Site in Dubai, Delivery From India
Workshops in the UAE when it matters, support aligned to UAE business hours.
Certified and Secure
ISO 27001:2022 certified and registered with Dun & Bradstreet.
A Trusted Oracle Cloud Partner
Oracle Cloud Expertise
Scalable Solutions
Secure Architecture
Experienced Technical Team
End-to-End Support
Business-Focused Approach
Oracle Fusion ERP Consulting and Support: FAQs
What Does Oracle Fusion ERP Support Include?
Oracle Fusion ERP support covers L1 to L3 incident resolution, configuration changes, quarterly update testing, security and role changes, integration monitoring, reports and enhancements for Financials, Procurement, Project Management and EPM. It is usually delivered as an application managed services (AMS) contract with agreed response and resolution targets.
What Does an Oracle Fusion Consultant Do After Go-Live?
An Oracle Fusion consultant helps you get more from the system you already run. That includes reviewing setups, redesigning approvals and close processes, adding legal entities or modules, adopting new quarterly features, and building reports and integrations. Innovage combines this consulting with day-to-day support, so fixes and improvements come from one team.
What Is the Difference Between Oracle Support and an AMS Partner?
Oracle Support runs the cloud service and fixes product bugs through service requests. An AMS partner looks after everything specific to your business: your configuration, users, integrations, reports, extensions and the testing of each quarterly update. We also raise and follow up service requests with Oracle on your behalf.
How Does an Oracle Fusion ERP Health Check Work?
A health check is a short, structured review of your live Fusion system. We look at open and repeat tickets, setups against Oracle leading practice, quarterly update readiness, integrations, reports and e-invoicing gaps. You receive a prioritised list of fixes and improvements, whoever supports you today.
Can You Add New Modules or Legal Entities to Our Live Oracle Fusion System?
Yes. We add legal entities, business units and countries, and switch on modules such as Procurement, Project Management or EPM in a live Fusion environment. Each change is designed, tested and released without disrupting the processes your teams already run.
How Do You Take Over Support From Our Current Oracle Partner?
We run a planned transition. Our consultants shadow your current partner, document every configuration, integration, report and extension, set up access and runbooks, and take over open tickets on an agreed date. Your users keep one service desk throughout, and the timeline is agreed upfront based on the size of your setup.
How Do You Handle Oracle Fusion Quarterly Updates?
Oracle Fusion updates are quarterly and mandatory. Oracle updates your test environment first and production two weeks later. We review the release notes against your setup, regression test your critical flows, integrations and reports in that window, fix what breaks, and give you a go or no-go before production updates.
What Are Your Support Hours and Response Times?
Standard support runs during UAE business hours, with priority cover during month-end and year-end close. Every ticket is given a priority from P1 to P4, with response and resolution targets agreed in your support contract.
Can You Set Up UAE E-Invoicing on Our Live Oracle Fusion System?
Yes. We map Fusion Receivables data to PINT-AE, connect your Accredited Service Provider through Oracle Integration Cloud or a connector, fix master data gaps, test credit notes and corrections, and support it after go-live. Businesses with revenue above AED 50 million must go live on 1 January 2027.
Do You Support Oracle E-Business Suite?
Yes. EBS support, and support across a mixed EBS and Fusion estate, is covered by our Oracle Managed Services. If you are planning to move from EBS to Fusion, see EBS to Fusion migration.
Do You Have Oracle Consultants in Dubai?
Yes. Our UAE office is in IFZA Business Park, Dubai Silicon Oasis, supported by our delivery centre in Ahmedabad, India. That gives you on-site workshops in the UAE and support aligned to UAE business hours.